How do I join the text chat service?

To join the Text Chat service, text the word CHAT to 24286

How do I cancel Text Chat?

To cancel Text Chat send STOP to 24286

How do I cancel Text Alerts?

To cancel Text Alerts send STOP to 97044. If you have multiple Text Alerts and you wish to cancel them all text STOP ALL to 97044

How am I charged?

Charges will be billed on your wireless phone bill or deducted from your prepaid balance

How much does Text Chat Service Cost?

Pricing is dependant on your wireless carrier. Below are current rates

• Alltel - $0.99 per message received
• AT&T $1.99 per message received
• Boost $6.99 per month
• Cellular One (Dobson) $15 per month
• Cricket $1.99 per message received
• Nextel $19.99 per month
• Sprint $19.99 per month
• T-Mobile $0.99 per message received
• Verizon Wireless $0.99 per message received
• Virgin Mobile $1.99 per message received
• Message and Data Rates May Apply

How much do Text Alert services Cost?

Pricing is dependant on your wireless carrier. Below are current rates. Service may vary dependant on carrier

• Alltel $9.99 per month
• AT&T $9.99 per month
• Boost $6.99 per month
• Cellualr One $9.99 per month
• Cellualr South $9.99 per month
• Cincinnati Bell $9.99 per month
• Cricket $4.99 per month
• Nextel 9.99 per month
• Sprint $9.99 per month
• T-Mobile $9.99 per month
• US Cellular $9.99 per month
• Verizon Wireless $9.99 per month
• Virgin Mobile $9.99 per month
• Message and Data Rates May Apply

How can I block my phone from these services?

To block your phone from further services, contact Customer Service at 888.215.0345 or send an email with your wireless carrier and phone number to support@chat6.com

How do I know if I am entitled to a refund?

Please send an email to support@chat6.com including your mobile number, wireless carrier and explanation of what has happened. Our support team will answer you in a prompt manner.

Is Text Chat service private?

Yes, Text Chat service is private and will never share information about our customers unless required to do so by law

Where can I find complete Terms & Conditions?

Terms & Conditions can be found here

How do I contact Customer Service?

By Email = Send email to support@chat6.com and we will respond to you promptly. To help expedite service, please include the phone number you are calling about and a brief description of the problem you are having.
By Phone = Customer Service is available by phone 6am to 5pm PST Monday through Friday. 888.215.0345

Are there any age requirements for using Chat6.com Premium Rate Mobile Services?

You must be at least 13 years old to use Chat6.com Mobile Services. If you are less than 18 years of age, you must get your parent's permission before using Chat6.com Mobile Services. PARENTAL PERMISSION IS ALWAYS REQUIRED WHEN A MINOR IS INVOLVED IN THE PURCHASE OF ANY SERVICE OFFERED THROUGH CHAT6 MOBILE. SOME SERVICES ARE RESERVED FOR CUSTOMERS WHO ARE AT LEAST 18 YEARS OF AGE OR OLDER.

Will I incur other charges while using Chat6.com Mobile Services?

You may incur additional charges via your wireless carrier such as text messaging fees. If you have questions about this please contact your wireless carrier as soon as possible. Many wireless carriers offer add-on features which provide unlimited text messages for a monthly rate. When you use a lot of text messaging, these kinds of features can save you lots of money. We recommend you check with your service provider to make sure you are on the plan that is right for you!

Will I receive unwanted messages after signing up?

Chat6.com Mobile will never send unwanted messages to your phone. If you have received messages you had not anticipated, please contact Customer Support.

What are the monthly spending caps for my wireless carrier?

• AT&T - $100 per month
• Alltel - $35 per month
• Boost - $50 per month ($6.99 for Chat)
• Cellular One (Dobson) - $50 per month ($15 for Chat)
• Cricket - Prepaid Users, $6.99/mth for Subscriptions
• Nextel - $50 per month ($19.99 for Chat)
• Sprint - No spending cap ($19.99 for Chat)
• T-Mobile - $30 for services, $75 for Chat
• Verizon Wireless- $100 per month
• Virgin Mobile - Prepaid users, $20 per month per shortcode, $60 per month max

How do I report Abuse?

Report abuse by contacting us at support@chat6.com or by calling 888.215.0345

How do I block a person from chatting with me?

To block a user from sending you more messages text the word BLOCK

How do I get a new person to chat with?

To swap chat partners text the word SWAP